Resources: Usability in the Real World

Tools and Worksheets for Selling Usability

This is a collection of tools, calculators and other worksheets to help sell usability or calculate the ROI value of a project.

• Intranet Cost Calculator
  You can download a version of the Intranet Cost Calculator to track intranet-related costs and metrics.


• Creative Good's Conversion Rate Calculator
  Creative Good offers a conversion rate calculator to determine the rise in revenue resulting from conversion rate fluctuations.


• UPA 1999 Workshop Summary : Crossing the Chasm – Promoting Usability in the Software Development Community
  Whitney Quesenbery applies product marketing techniques from Geoffrey Moore's book, Crossing the Chasm, to the user-centered design (UCD) process. Her overview identifies obstacles to acceptance as well as barriers usability professionals erect themselves. She offers practical solutions and value propositions to help practitioners promote UCD.
  

Thee resources were updated by Robert Skrobe in 2009.