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Resources: Usability in the Real World

ROI References

References from The "Proof" for Usability's ROI" by Aaron Marcus (User Experience, Winter 2002)

Arthur Andersen (2001). Web site design survey. Retrieved October 15, 2001, from http://www.arthurandersen.com/website.nsf/content/
MarketOfferingseBusinessResourcesOnlineUserPanelWebsiteDesign.

Barker, D. T. (2000). Cost benefits of usability engineering. Retrieved October 9, 2001, from
www.interfacearchitecture.net/articles/benefits.htm .

Battey, J. (1999). IBM's redesign results in a kinder, simpler web site. Retrieved October 10, 2001,
from http://www.infoworld.com/cgi-bin/displayStat.pl?/pageone/opinions/hotsites/hotextr990419.htm .

Bias, R. G. & Mayhew, D. J., (Eds.) (1994). Cost-Justifying usability. San Francisco: Morgan Kaufmann Publishers.

*Bosert, J. L. (1991). Quality functional deployment: A practitioner's approach. In Bias, R. G. & Mayhew, D. J. (Eds.), Cost-Justifying usability. Boston: Academic Press.

Chapanis, A. (1991). The business case for human factors in informatics. In Shackel & Richardson (Eds.), Human factors for informatics usability. (pp. 39-71). Cambridge University Press.

Conklin, P. (1991). Bringing usability effectively into product development. Paper presented July 24-26, 1991 at the Human-Computer interface design: Success cases, emerging methods, and real-world context. Boulder, CO.

Cooper, A. (1999). The inmates are running the asylum: Why high-tech products drive us crazy and how to restore the sanity. Indianapolis, Indiana: SAMS

Creative Good (2000). The dotcom survival guide. Retrieved October 10, 2001 from http://www.creativegood.com .

Donahue, G. M. (2001). Usability and the bottom line. Retrieved October 16, 2001, from http://www.ieee.org.

Donahue, G. M., Weinschenk, Dr. S., & Nowicki, J. (1999). Usability is good business. Retrieved October 15, 2001, from http://www.compuware.com .

Dray, S. M. (1995). The importance of designing usable systems. interactions, (Volume 2, Issue 1), pages 17-20.

*Dray, S. M. & Karat, C. (1994). Human factors cost justification for an internal development project. In Bias, R. G. & Mayhew, D. J. (Eds.), Cost-Justifying usability. (pp. 111-122). Boston: Academic Press.

Egger, F. N. & de Groot, B. (2000). Developing a model of trust for electronic commerce: An application to a permissive marketing web site. Paper presented May 15-19, 2000 at the Poster proceedings of the 9th international world-wide web conference. Amsterdam.

Fabris, P. (1999). You think tomaytoes I think tomahtoes. Retrieved October 10, 2001 from http://www.cio.com/archive/webbusiness/040199_nort_content.htm l.

*Gallaway, G. (1981). Response times to user activities in interactive man/machine computer systems. In Dray, S. M. The importance of designing usable systems. Retrieved October 10, 2001, from http://www.dray.com/articles/usablesystems.html .

*Gilb, T. (1988). Principles of software engineering management. In Usability is good business. Retrieved October 15, 2001, from http://www.compuware.com .

Human Factors International (2001). Some client experiences. Retrieved October 10, 2001, from www.humanfactors.com/library/casestudies.asp .

Human Factors International (2001). We make financial software usable. Retrieved October 9, 2001, from http://www.humanfactors.com/home/finance.asp .

Interaction Design, Inc. (2001). Design does provide return on investment. Retrieved October 10, 2001, from http://www.user.com/transaction-and-design.htm .

IBM (2001). Cost justifying ease of use, Complex solutions are problems. Retrieved October 9, 2001, from http://www-3.ibm.com/ibm/easy/eou_ext.nsf/Publish/23 .

Kalin, S. (1999). Mazed and confused. Retrieved October 10, 2001, from http://www.cio.com/archive/webbusiness/040199_use.html .

Landauer, T. K. (1995), The trouble with computers: Usefulness, usability, and productivity. MIT Press.

Lund, A. M. (1997). Another approach to justifying the cost of usability. interactions, (Volume 4, Issue 3), pages 49-56.

*Manning, H. (1999). The right way to test ease-of-use. In Donahue, G. M., Weinschenk, Dr. S., & Nowicki, J., Usability is good business. Retrieved October 15, 2001, from http://www.compuware.com .

*Martin, J. and McClure, C. (1983). Software maintenance: The problem and its solution. In Bias, R. G. & Mayhew, D. J. (Eds.), Cost-Justifying usability. (p. 51). Boston: Academic Press.

Nielsen, J. (1993). Usability engineering. San Francisco: Morgan Kaufmann.

Nielsen, J. (August 1, 1997). Loyalty on the web. Retrieved October 10, 2001, from http://useit.com/alertbox/9708a.html .

Nielsen, J. (August 28, 1997). Discount usability for the web. Retrieved October 10, 2001, from http://www.useit.com .

Nielsen, J. (October, 1998). Failure of corporate websites. Retrieved October 10, 2001, from http://www.useit.com/alertbox/981018.html .

Nielsen, J. (August, 1998). The web usage paradox: Why do people use something this bad?. Retrieved October 12, 2001, from http://www.useit.com .

Nielsen, J. (July, 1999). Web research: Believe the data. Retrieved October 12, 2001, from http://www.useit.com/alertbox/990711.html .

Nielsen, J. (February, 1999). Why people shop on the web. Retrieved October 29 2001, from http://www.useit.com .

Pressman, R. S. (1992). Software engineering: A practitioner's approach. New York: McGraw Hill.

Rhodes, John S. (2000). Usability can save your company. Retrieved on October 10, 2001, from http://www.webword.com/moving/savecompany.html .

*Scerbo, M. W. (1991). Usability engineering approach to software quality. In Bias, R. G. & Mayhew, D. J. (Eds.), Cost-Justifying usability. (p. 48). Boston: Academic Press.

*Schneider, M. F. (1985). Why ergonomics can no longer be ignored. In Bias, R. G. & Mayhew, D. J. (Eds.), Cost-Justifying usability. (p. 210). Boston: Academic Press.

Smith, P. G. & Reinersten, D. G. (1991). Developing products in half the time. Reinhold, New York: Van Nostrand.

*Standish Group (1995) Chaos Research Report. In Donahue, G. M., Weinschenk, Dr. S., & Nowicki, J., Usability is good business. Retrieved October 15, 2001, from http://www.compuware.com .

UI Engineering (2001). Are the product lists on your site losing sales?. Retrieved October 10, 2001, from http://world.std.com/~uieweb/whitepaper.htm .

Vividence, Corp. (2001) Moving on up: Move.com improves customer experience. Retrieved October 15, 2001, from
http://www.vividence.com/public/solutions/our+clients/success+stories/movecom.htm .

Wixon, D. and Jones, S. (1992). Usability for fun and profit: A case study of the design of DEC RALLY, version 2. Digital Equipment Corporation.

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