UPA Job Bank: May 2008
UPA Job Bank: May 2008
The Job Bank is a service of the Usability Professionals' Association, listing jobs for usablity and user experience professionals.
Posted on: 23 May 2008
VeriSign is seeking a talented, creative manager to lead our User Experience Implementation team. In this role, you are responsible for a managing a team of UI developers working in an Agile environment under user-centered design methodologies. You will work with other members of the User Experience team as well as product managers and engineers to drive the user interface implementation of our enterprise and consumer based products, overseeing prototypes creation of concepts and development of production quality code.
• Manage UI implementation resources on multiple product lines in high performance environment.
• Mentor and provide career development path to subordinates.
• Oversee day-to-day execution to meet goals and ensure alignment with organization objectives.
• Support senior management by providing input to meet long-term strategic goals.
• Drive implementation of user-centered designs and support user research and usability testing to help improve the product through every stage of the product lifecycle.
• Meet product roadmap by achieving milestones, ensuring team delivers code and fixes bugs on time.
• Contributes to and apply the best design aesthetics under tight deadlines.
• Makes major contributions to design and implementation standards and processes.
• As a hands-on manager, develop prototypes and production level code using HTML, CSS, AJAX, XML/XSL, JSP, JavaScript.
• A four-year degree in Web Development, Graphic Design, Computer Science or related field is required.
• 2+ years managing people; total 7+ years of professional experience implementing interfaces on large scale projects.
• Strong understanding of the Software Development Lifecycle, user-centered design methodologies, Agile and Scrum.
• Ability to effectively demonstrate creative and process skills as they relate to interface development. Strong problem solving and analytical skills.
• Articulate design concepts and prototypes, with the ability to define your "vision" for the project in a variety of ways…written, visually and verbally.
• A mastery of web standards and expert skill level with HTML, AJAX, JavaScript, CSS, XML/XSL, JSP.
• Ability to provide input and guidance to senior management necessary to meet the strategic long-term goals relative to UI implementation.
• Strong people management skills.
• Ideally, candidates will have experience with consumer applications.
This position is Full-Time, Permanent. Located in Mountain View, CA 94043
Please visit our website at https://careers.verisign.com/irec/jobsearch/search.faces and search for IRC127428.
Posted on: 23 May 2008
The Global Content Manager is responsible for the overall direction of localization and information architecture for VeriSign’s products. The Global Content Manager understands all aspects of information architecture and localization for enterprise applications as well as consumer products. The Global Content Manager takes ownership in driving content placement and ensuring that our products are localizable.
• Create guidelines for localization and content placement. Guidelines should include overall approach to content placement, localization requirement per locale, translation requirements/tasks, deliverables.
• Develop comprehensive information architecture and localization plans for each product.
• Define for each product release what elements need to be documented and how these will be presented to the user (contextual help, online help, manuals).
• Work with designer to ensure that content placement is included in user experience designs and specifications.
• Work with writers to ensure that content is developed that meets the information architecture and localization plan.
• Manage translation vendors, and oversee the entire localization effort including budget tracking and establishing, tracking and analyzing production plus quality metrics.
• Advise product management of localization requirements for target markets.
• Work with other members of the user experience team to develop plans to conduct international usability testing.
• Ensure that content and localization standards are defined and followed across products.
• At least BA/BS in Human Computer Interaction, Usability, Human Factors, Technical Writing, Language, Linguistics, International Studies, or related field
• 7+ years of experience working in information architecture, localization and vendor management.
• Articulate localization and information architecture plans - written, visually and verbally
• Strong knowledge of localization standards, user-centered design principles, knowledge of the software development process.
• Ability to manage multiple projects.
This position is Full-Time, Permanent. Located in Mountain View, CA 94043
Please visit our website at https://careers.verisign.com/irec/jobsearch/search.faces and search for IRC127680.
Posted on: 23 May 2008
Centerstance is seeking an Information Architect for a direct hire role with our client, an independently owned advertising agency located in Portland, Oregon. This is an exciting opportunity to create the IA footprint within an established leading Agency.
The candidate is responsible for developing IA documentation (site maps, transaction flows, schematics, navigation models) for both Web sites and applications. This is not a back-seat support role. You will work closely with all team members and the client to present and review IA deliverables. A firm understanding of user-centered design processes will be crucial to your success.
• Creating the information architecture for transactional, informational and marketing Websites.
• Understanding target audiences’ needs, tasks and goals and translating them into creative concepts and functional components.
• Working closely with clients to translate business requirements into meaningful interactive experiences.
• Leading and/or participating in immersive user research, concept testing and usability testing.
• Developing user personas and scenarios to clarify results of user research and focus the teams design efforts on the needs of key users.
• Collaboratively developing prototypes for demonstration of concepts to clients.
• Conducting competitive audits and market research.
• Developing and documenting detailed user experience specifications for highly interactive interfaces.
• Participating in user experience thought leadership in both the company and the industry.
• Demonstrated ability to execute on IA of complex transactional interfaces, taxonomies and metadata frameworks, and templates for content management systems.
• Demonstrated experience conducting user research and translating user research into design decisions.
• Demonstrated experience using Web analytics data to inform design decisions.
• Demonstrated ability to develop big ideas and execute flawlessly against them in a highly collaborative environment.
• Excellent oral and written communication and presentation skills.
• Experience in client services and negotiating business decisions.
• High tolerance for ambiguity matched only by your desire to organize it.
• Willingness to travel.
• Five+ years experience as an information architect, interaction designer or experience designer (or similar role).
Degree in a related field, such as library science, industrial design, graphic design, human-computer interaction, technical communications, english, history, anthropology, economics.
• Advanced proficiency in a variety of design tools including Visio and InDesign, as well as the MS Office suite.
Five+ years experience as an information architect, interaction designer or experience designer (or similar role).
Degree in a related field, such as library science, industrial design, graphic design, human-computer interaction, technical communications, english, history, anthropology, economics.
Advanced proficiency in a variety of design tools including Visio and InDesign, as well as the MS Office suite.
e-mail: ldooley@centerstance.com
Posted on: 23 May 2008
Welcome to excitement and opportunity. Welcome to Toyota Financial Services (TFS). If you're a motivated individual, then TFS is the destination you've been looking for.
Since 1983, TFS has grown from a small company of eight associates to more than 2800, with over $60 billion in managed assets, serving 3 million customers under the Toyota Financial Services and Lexus Financial Services market brands. At TFS, tomorrow means rising to the challenges of a changing marketplace by promoting a high-performance culture that will allow us to develop better solutions, programs, and services for both existing and new customers. Our commitment to delivering extraordinary customer care creates the trust and loyalty that drives our business.
To make your mark asSr. Administrator, Consumer Portal Strategyyou will:
The candidate who fills this position will work a 9/80 alternative work schedule which means working 80 hours over nine calendar days, with the tenth day off. The dayoff will be alternating Fridays.
TFS is looking for individuals with strong business sense and practical expertise. Successful candidates must have:
Toyota Financial Services rewards both individual and organizational results with well-balanced compensation, benefits and perquisite programs. Our associates, our enthusiasm, and our dedication are the foundation of our success. If you are ready for a new destination, we would like to hear from you. EOE. M/F/D/V.
Please apply on-line by going to http://www.toyotafinancial.com/careers and clicking on Search for Jobs. The specific position can be found under the Marketing and TFS categories.
Posted on: 23 May 2008
Clear Capital (www.clearcapital.com) is a rapidly growing, privately-held company located near Lake Tahoe in the mountain resort town of Truckee, California. Clear Capital provides loan valuation services for top financial institutions across the United States. Clear Capital’s main products include broker price opinions, appraisals, property inspections, AVMs and reconciliations. The company has built its success on a 100 percent order completion rate, highly available customer care representatives, an ultra efficient web-based technology platform, and a network of more than 37,000 respected real estate professionals nationwide. Clear Capital was recently named to the 2007 Inc. 500 list of fastest growing private companies in the United States, making the list for the second straight year.
We are looking for a talented UI expert to develop the user interface for various web-based applications and ultimately contribute to a high-quality user experience. As the UI Developer, you will be responsible for web front-end development, working along side our applications development team, to design and develop the presentation layer. You will also be responsible for some graphic design and production (typically iconography), and for the coordination of design and usability.
Highly competitive base salary, employer-paid medical (PPO), matching 401K, paid time off and relocation assistance.
Posted on: 23 May 2008
Department: Engineering
Location: Seattle, WA
Reports to: VP Engineering
Permanent Position
My client company is a leading provider of sophisticated, easy to use network security UTM solutions. They help businesses stay in business by protecting their data from the dangers of global network attacks.
The Principal Usability Engineer will lead usability innovation across the product lines from initial design proposals, thru development and specification validation. As a key technical leader, he/she will also define product requirements criteria, development plans, test harnesses, and test specifications which establish the characteristic behaviors under multiple benchmarks. The position and results are visible across the company and represents the engineering organization in executive level internal and customer briefings.
• Initiate projects that have significant impact on product line by applying novel analysis and approaches
• Responsible for leading technical decisions required on a project and driving cross-functional execution.
• Responsible for technical content of design reviews and code walkthroughs. Defines system and functional specifications.
• Proposes and drives adoption of major engineering initiatives and ensures that all work related to these initiatives is tracked and completed.
• Develops or reviews major usability specifications
• Mentor development and QA engineers
• Advise globally diverse development centers on Usability Engineering
• Work with management and senior technical staff on identifying key technologies which create significant product differentiation
• Evaluates vendor components for suitability in product roadmaps
• Expert in software usability engineering – including user centered design, information architecture and implementation.
• Extensive experience in gathering and understanding customer experience, creating usability specifications and in adopting innovative approaches to system development and validation.
• Experienced with development life-cycle of multiple releases of complex, enterprise level products.
• Experience with network or system management products is highly desirable.
• Demonstrated ability to lead high level technical personnel.
• Highly collaborative with technical and business peers.
• Excellent verbal, written and presentation skills.
• Self-directed and able to exercise broad independent judgment to determine method for issue resolution.
• Outstanding problem solving skills based on practical experience.
• 10+ years of experience with MS/PhD in CS or EE, or an equivalent combination of education and experience
• Recognized technical expert.
Qualified Candidates only send resume and cover letter in Word format to sheila@demetrio.com
Posted on: 23 May 2008
Perficient, Inc. is currently looking for a Sr. User Experience Business Development Executive with experience in IT Consulting services. The position will be for our National User Experience practice.
This individual will be responsible for establishing new client relationships, identifying and developing new business opportunities, managing pre-sales relationships and process, and participating in the closing of deals. This includes lead generation (cold calling/networking), analysis of potential opportunities, working with the internal development teams to propose solutions and determine project pricing, proposal development, and closing business.
Perficient is a leading, rapidly growing, information technology management consulting firm serving clients throughout the United States. Perficient is a publicly traded (NASDAQ: PRFT) company with over 1400 employees and 18 locations in the US and Canada. We are providing business altering solutions to our Global 2000 client base. Perficient was recently named#15 on Fortune’s fastest 100 list. We are an award-winning "Premier Level" IBM business partner and a recognized expert in IBM’s WebSphere software. We have received IBM Americas Business Partner Leadership Award, for outstanding success in delivering IBM-based solutions. We have also been granted status as a coveted "Value Advantage Plus 5 Star Partner", an honor granted to just five IBM Business Partners worldwide. Perficient has been recognized many times for its industry expertise with awards including the VARBUsiness Technology Leadership Award, the VARBusiness Outstanding Revenue Growth Award, Deloitte and Touche Fast 500, the Wily Technology North American Partner of the Year Award, the Documentum Partner of the Year Award and multiple VARBusiness 500 listings. We are the largest Team TIBCO partner in North America and a Microsoft Gold Certified Partner.
This position is a permanent position with Perficient that offers an excellent base salary and commission plan, a full benefits package including medical, dental and vision insurance, a 401(k) with matching contributions, an Employee Stock Purchase Plan, 3 weeks Paid Time Off, 10 paid holidays a year and much more.
Email: patrick.wise@perficient.com
Posted on: 23 May 2008
Senior positions also available
JOB DURATION: Permanent
Trend Micro is a global leader in network antivirus and Internet content security software and services. We're inviting applications from talented (and cool) people for the position of UI Engineer/designer in our Taipei development center. This position requires a background in user interface design. As a UI engineer/designer, you will work with product managers, user interface team members, software engineers, and QA engineers to design highly usable products that adhere to Trend Micro's commitment to the best possible user experience.
At Trend Micro, you will be joining a unique design team in Taiwan where we have professional methods, respected designs, a truly international team, and a supportive work environment. You will also have an opportunity to improve your English or Chinese in a fun environment.
* Articulating, developing and modeling the end user experience
* User, task, and workflow analysis
* Developing high level and detailed storyboards, mockups and prototypes to effectively communicate interaction and design concepts
* Collaborating with Enterprise UI design team for improving our processes and UI Standards
* Documenting and communicating designs to stakeholders and development teams
* Understanding of user-centered design and user-research methodologies
* Good communication and teamwork skills
* HTML and CSS skills
To apply for the position, please send an English resume, cover letter, and samples or a link to your portfolio to uidesign-jobs@trendmicro.com , quoting Taipei as the location.
http://us.trendmicro.com/us/careers/international-job-openings/
Posted on: 23 May 2008
Weyerhaeuser's iLevel business is leading the world's structural framing market with innovative products, systems, and services for use in a variety of residential, light commercial and home improvement applications worldwide. We're looking for people who can contribute, grow, think, dream and create! We thrive in a culture that embraces diversity and rewards imagination. Our associates are the real reason we've been in business for over 100 years. Their skill and ingenuity have made Weyerhaeuser one of the largest manufacturers and distributors of wood products in the world with annual revenues over $16 Billion. Our focus is as much on building our people as on building the business. We are committed to creating an environment where individuals can flourish, where diversity is encouraged and where our communities are supported. We seek out achievers, leaders and visionaries. In return, we offer a competitive salary, excellent benefits, and outstanding career development.
Working closely with the development, marketing, and support teams, you will take responsibility for writing and editing technical documentation for iLevel's structural frame software group. When creating, updating and enhancing documentation, the technical writer will adhere to format, content and style guidelines, giving consideration to usability and ensuring accuracy, consistency, and quality. The ability to explain technical ideas related to structural framing, construction, and software development in simple language is a key factor in this position.
- Research and write the instructional guides, online and desktop help guides, reference manuals, and job aids in conjunction with software releases. - In addition to the software development team support, creation of additional artifacts for marketing and training efforts may also be assigned or required. - Supports the development teams in establishing API/SDK documents that assist external development groups as they integrate the components of our software library. - Elicits documentation needs and specific details on content from subject matter experts. - Maintains and updates templates and standards for common artifacts like vision documents, functional requirements, test plans, and training manuals.
The following qualifications are required: - Excellent organization, communication and writing styles. - Excellent research skills, e.g., interviewing subject matter experts, translating industry jargon. - Be a self-starter and be self-disciplined in order to prioritize and manage multiple tasks. - Experience establishing and adhering to company-wide style guides. - Experience or knowledge with content management systems. - Proficiency with software applications including MS Word, Adobe Acrobat Professional, and RoboHELP. - Experience with Imaging Software for screen captures. - Pertinent Bachelor's degree, e.g., English, Communications, Journalism or related field. - 3 to 5 years’ relevant technical writing experience in a technical field such as, technology & engineering, or the construction industry. - Demonstrated ability to produce effective written documentation; samples of prior work will be requested. - Experience in creating technical documents specifically for software development groups and organizations. - Experience designing and implementing a documentation plan and meeting deadlines - Experience documenting complex software with graphical user interfaces The following qualifications are desired: - Experience with AuthorIT highly desirable. - Professional qualifications or degrees related to residential construction. - Experience helping peers improve written communication skills. - Experience with localization for software and help systems. - Familiar with software development lifecycle and multiple software development methodologies. Weyerhaeuser is an Equal Opportunity Employer building a capable, committed, diverse workforce.
Full-Time and Permanent Position
How to Apply: Apply online at www.weyerhaeuser.com/careers and search for job # 01004310.
Posted on: 23 May 2008
Job Opening
Customer Analyst
Human Factors / Cognitive Psychologist / Cultural Anthropologist
Do you like a puzzle? Do you enjoy figuring people out – what makes them tick, what they really need (even if they can’t articulate it themselves)? Do you get frustrated when companies make products with seemingly no thought to if they make life easier and better for the user? Are you willing to stand-up and say “Stop!” when you see an idea that seems brilliant on paper but unlikely to actually benefit anyone in the real world?
The Customer Analyst position represents our “entrepreneurial customer.” The Analyst is the voice of the customer on projects that directly affect the user or customer’s experience of Acton – via its online or print communication materials, its courses and training programs, its simulation games and its other projects. The Analyst collects and collates “needs” and insists on “proof of need” and “usability tests” for all projects.
The Analyst will conduct formal and informal research to gain insight in the customer, including focus groups, usability studies, ethnographic studies, and industry specific research via existing bodies of knowledge (Garner, Forrester, Customer Relevance, NNGroup, UIE, etc.) as well as hitting the pavement and talking with existing and potential customers.
The Analyst will work directly with the management team responsible for the success of projects to ensure the voice of the customer is represented at each stage of product development. The Analyst will provide feedback to design and advertising teams as well as provide heuristic reviews of the design mock ups from the customer's point of view.
The Acton Foundation is one of Texas’ largest free market foundations, doing work nationally on entrepreneurship and education innovation. Its sister organization, the Acton School of Business, is one of the top rated MBA programs in the country. Please visit actonfoundation.org and actonmba.org for more information.
The Customer Analyst will ideally have at least a B.A/B.S and preferably 2-4 years work experience in human factors / user experience or related fields, such as cognitive psychology and cultural anthropology. An understanding of how people, technology and experiences all interact is critical. Ideal candidate will have that rare combination of strong left-brain logical skills to conduct human factors research with strong right-brain empathy to truly put themselves in the shoes of our customer to understand their needs.
The Analyst must have the experience and leadership ability to confidently represent the end user to the management team. Analyst must be able to design customer feedback loops to make sure that projects without clear needs are stopped early. The ideal candidate will want to become an expert in the needs of entrepreneurs and commit to developing over several years an extensive and deep body of customer knowledge
Only applicants with a demonstrated track record of outstanding academic or professional success, a strong work ethic and impeccable character will be considered. Flexible pay and hours with healthy performance based bonuses for top performers – must thrive in a performance-oriented, entrepreneurial culture.
All applications must include a cover letter of no more than one page explaining relevant experience and interest in the position and include a resume. Send to:
Recruiting
Reference Job #25-04
Acton Foundation for Entrepreneurial Excellence
515 Congress Avenue, Suite 1875, Austin, TX 78701
recruiting@actonfoundation.org.
No phone calls please. All applications will be acknowledged.
Posted on: 09 May 2008
Direct Position
Please apply directly on line through our website at www.medtronicnavigation.com
SUMMARY: This position will work with product managers and developers to create user experiences that innovate, are highly usable, enhance user satisfaction and have significant impact to the business.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Medtronic is prepared to provide reasonable accommodations to allow qualified applicants selected for the position to perform essential job functions.
EDUCATION and/or EXPERIENCE: BS and 5-10 years professional design experience practicing a user-centered design methodology.
PREFERRED EDUCATION and/or EXPERIENCE: BS or MS in Human-Computer Interaction, Interaction Design or related field. Medical device product development experience highly desirable.
OTHER SKILLS and ABILITIES: Candidates must have strong presentation, verbal and written skills. Experienced with software such as Photoshop, Illustrator, Visio, Flash. Creative with a strong, clean visual design sense and extremely detail oriented.
Posted on: 09 May 2008
Associate Director of Online Experience and Branding, Stanford Law School (Full-time, 100% benefits eligible)
The Office of Communications and Public Relations is the best source for up-to-date and accurate information about Stanford Law School. The team works with faculty, staff and students to inform a variety of important audiences about what is going on at the law school. Members of the communications and public relations team serve as media liaisons for the school; plan and execute communications to a variety of audiences; write, edit, and produce the school's alumni magazine, Stanford Lawyer; oversee content development for the school's website; coordinate and consult on a variety of publications and print materials; and more.
Reporting to the Associate Dean for Communications and PR, the Associate Director will drive the strategic development and maintenance of the Law School's public website and intranet, prioritizing and balancing the law school's business and marketing goals with client requests, and with a user-centered approach to design of the overall online, user experience.
This position will also play an important brand gatekeeper and project management role related to online and print projects for the Law School.
Advance the website strategy to establish a compelling online destination that enables users to effectively conduct business with the law school in a manner that builds brand equity through task-oriented content and functionality, effective messaging, and an overall, user-friendly experience that harnesses emerging technology. Specifically, the Director will develop a strategy that encompasses these core aspects of the 'branded user experience':
Act as a liaison between internal clients, the IT department, and other clients/partners within the university. Participate in regular, essential meetings with key clients to gather their needs for new or expanded web content and functionality, and translate those needs into requirements. Translate business and marketing goals, client requirements, and a user-centered design approach to the IT team to determine the feasibility of proposed projects and design solutions, and vice versa.
Manage all third party vendors/contractors/consultants hired to deliver web services including delivery, driving design decisions, timeline, project scale and budget.
Spearhead innovation of the law school's websites. Design features and prototypes based on user requirements, usability standards, the brand
platform, strategic business and marketing goals, and client requirements.
Provide leadership in creating and managing brand and design standards and strategically oversee the integrity of the overall site experience. Drive usability; appreciate how to balance business, marketing and creative goals to drive user-interaction. Create and iterate information architecture schemes and interaction design models. Manage the development of graphic user interface designs.
Work closely with internal web teams and clients, and oversee the development of the project plan, deliverables, and timelines detailing specific critical paths. Drive the project team to meet the timelines as agreed upon, maintaining the critical path. Hold regular team meetings to manage schedule, obtain updates, discuss issues and resolve problems with the project. Update/report on project schedules on a weekly basis, and communicate changes to the project team, clients and other stakeholders, and senior administrators when appropriate.
Champion the brand identity guidelines for SLS, explain and enforce policies and practices, and assist with strategic decisions about brand standards with internal clients and external vendors/suppliers for print and web.
Project manage the annual admissions/career services materials production cycle.
This role requires strategic thinking, innovative ideas, analytical/problem-solving skills, decision-making, sophisticated communication and team-building skills, design talent, a fundamental understanding of Internet technology, and a strong comfort level with technical concepts. Direct experience managing a large-scale website redesign project preferred.
Minimum of 7 to 10 years experience in the industry.
Proven expertise at translating business, marketing, and technical requirements into a compelling user experience. Seasoned ability to manage client relationships and expectations. Brand identity system experience a plus. Print production management experience a plus.
Robust understanding of web information architecture, user-centered interaction design, visual design systems, content lifecycles, and Web best practices. Demonstrated proficiency in Photoshop, Illustrator, and Flash. HTML proficiency a plus. Understand web standards, W3C specifications and browser-specific peculiarities, i.e. knowledge of cross-browser portabilityproblems and solutions.
Understanding of how and when to use focus groups, and how to incorporate audience and client feedback.
Experience as an information architect, interaction designer, and/or graphic user interface designer at a creative interactive/marketing agency a plus.
Excellent project management fundamentals, including project planning and scheduling, risk management.
Ability to work effectively with many different personalities to build a cohesive team, and meet client expectations, which are high.
Ability to manage multiple initiatives in a fast-paced, deadline-driven environment, and must have grace under pressure to establish and nurture
positive client relationships.
This position requires flexibility in terms of availability outside normal business hours.
All interested and qualified applicants must apply online via the Stanford Jobs website http://jobs.stanford.edu/. Enter "29884" in the Keyword Search to locate this position description and submit your resume and cover letter.
Posted on: 09 May 2008
BB&T is seeking a Usability Analyst. This position is based in Raleigh, at the Highwoods Office Complex. Contact Kelly Bowling [kbowling@bbandt.com] to apply.
It is an exciting time to be a Usability Analyst at BB&T. One of the ways BBT.com sets itself apart is through the user experience team. We are looking for usability professionals of all experience levels to join our dynamic UX team and help take BBT.com into the future. BB&T’s online presence is entering a new and exciting phase. With many new applications, enhancements and innovative marketing and promotion components, BB&T is solidifying its reputation as the industry’s leading Online Channel. Here is what an independent, well respected research firm had to say about us in 2007.
In late 2005, the BB&T eBusiness group assembled a team to rebuild and rethink the online checking account application and associated processes. The team, which involved key members of the organization, rethought and redesigned long-standing processes and built a checking account application that promises to be the envy of the industry. The new application has resulted in more sales, reduced costs, and a better overall customer experience. But more importantly, the story of how the application came together is a blueprint for other eBusiness organizations.*
*Strothkamp, Brad. “How BB&T Built a Superior Online Application.” Feb. 2007. Forrester. <http://forrester.com>
We work hard but our team approach and community interaction make our work lives fun and fulfilling while supporting your work-life balance. Community service is a part of everyone's mission here and is stated in the company's core values.
Design and evaluate usability of new and existing online content and applications, recommending improvements to enhance user experience based on user feedback, usability principles and established standards.
Posted on: 09 May 2008
IGN Entertainment is looking for a highly motivated, full-time Information Architect / Interaction Designer, reporting to the UI Production Manager. This person will be responsible for identifying and documenting the functional aspects, behaviors and standards of IGN’s websites. Working with various members of the UI team, product managers, web designers, and project stakeholders, the Information Architect / Interaction Designer will:
• Create use cases, flow diagrams, site maps, wireframes, screen prototypes, and other supporting documentation to enhance the sites’ appeal and functionality.
• Produce highly accurate documentation and wireframe specifications required to implement design; ensure that produced pages match wireframe specifications
• Participate in project definition activities with other project and business stakeholders
• Work with development / engineering leads to determine efficacy of a given solution
• Actively think of creative solutions to complex user experience problems and propose improvements to the existing product
• Participate in formal and informal design critiques and give clear, constructive and effective feedback to peers
• Moderate and prepare documents for usability tests, including writing test plans, scenarios and questionnaires
• Additional hands-on activities could vary depending on the skills and preferences of the successful candidate
• Bachelor’s degree (Master’s a plus) in HCI, Information Science, design disciplines (industrial, graphic, instructional, architecture), or other relevant field
• 5+ years experience designing interfaces for successful websites, web applications and PC applications
• Strong knowledge and hands-on experience in information modeling, UI design, business process modeling, integration modeling, and usability (sufficient to drive development activities and decision-making)
• Worked in multidisciplinary teams that translated user research, test findings, and input from product managers / business objectives into usable design solutions
• Ability to identify, articulate and advocate best practices of UI and usability principles
• Experience in Visio, Word, Photoshop, HTML editors, other prototyping and design tools
• Solid understanding of HTML & CSS, XML, JavaScript and Web Services
• Proficient with a project management tool like MS Project or similar
• Strong oral and written communication skills with the ability to influence and resolve issues effectively
Send resumes to : jgerona@ign.com
Posted on: 09 May 2008
Relocation: Available
Salary: Based on experience
Job Description: Progressive offers a fantastic opportunity for a seasoned Web Architect to lead a variety of strategic and run-the-business projects for Progressive's on-line service site. The Web Architect will design on-line service experiences working collaboratively internal business stakeholders within many areas of the company. This is a position within the Online Service team, a group comprised of industry-leading technologists, experience designers and usability professionals that enjoy a fun, creative, fast-paced environment.
Progressive offers competitive benefits and potential for a generous gainsharing bonus based on corporate performance. Progressive facilities include on-site, state of the art usability labs; ongoing professional curriculum; fitness centers and classes; dry cleaning; movie rentals; full-service cafeteria, etc. The casual work environment is enhanced by an impressive contemporary art collection which fosters creativity among Progressive people.
Works closely with business peers to understand and document project requirements while advocating for the user
Translates users needs into visually robust requirements; e.g., flowcharts, user scenarios, site maps and wireframes
Investigates the users interaction with the current application and conducts user interviews
Collaborates with Experience Designer/Developers to create prototypes
Validates designs through usability studies and direct interaction with users
Supports development of training materials for Customer Service representatives
Contributes to emerging team processes and deliverables
Contributes to developing site user experience standards
Monitors application performance and makes necessary enhancements
Minimum 3 years of experience leading projects to enhance transactional web sites (e.g., on-line banking, on-line reservation systems, ecommerce)
Strong portfolio that includes detailed requirements, page schematics, interaction flow diagrams, site maps, and wireframes
Proficient in HTML (XHTML and CSS a plus), PowerPoint, Excel and Visio
Experience leading projects of varying scale with minimal guidance
Ability to evaluate user interactions and customer feedback to identify user issues and opportunities for improvement.
Proficient in defining, validating, and communicating success metrics
Proven and effective communication skills, both oral and written
Strong interpersonal skills and proven ability to develop and foster business relationships
Highly-organized and detail-oriented; ability to quickly prioritize and juggle multiple projects
Comfort with ambiguity and abstraction combined with the ability to build structure
Enjoys working in a team environment
For more information please visit: www.jobs.progressive.com
Posted on: 09 May 2008
CIBER is hiring a Director of Customer Experience (CX) to be part of our growing St. Louis, MO office. CIBER’s Customer Experience practice, based in St. Louis, will provide a unique set of interactive services to our local and national clients. Our CX practice will provide turn-key interactive solutions to our clients including User Experience, Copywriting, Creative, Branding, Search Engine Optimization, Search Engine Marketing, Analytics, Applications/Portal development, solution deployment, outsourcing, and hosting). All of our CX solutions will have a special emphasis on increasing our client’s competitiveness and driving innovation.
Please submit resumes to Tom Williams at thwilliams@ciber.com or at 1-800-878-1596. Sponsorship is not currently available for this position. No third parties or subcontractors please.
Posted on: 09 May 2008
iContact is a four-year old venture-backed 87 person company based in Durham, NC. The iContact product is the leading email marketing and online communications platform used by over 20,000 companies worldwide. Our clients range from small businesses to blue chip clients like International Paper, Ford, Bank of America, Super 8 Motel, Symantec, Re/Max, United Colors of Benetton, Nissan, and LG Electronics.
The company is searching for a Senior Human Factors Specialist who is interested playing a leading role in iContact’s usability efforts. The successful candidate will be a motivated self-starter, who loves identifying and tackling problems with little supervision. He or she will be a senior member of our User Experience department, and will be expected to work closely with designers, engineers, product management, marketing and customer support.
iContact wants an individual who loves studying people, technology and how the they interact, wants to make his or her coworkers better, is an excellent communicator, and is passionate about what he or she does. An advanced degree in Human Factors, Cognitive Psychology, or a related field is required. Some travel is expected.
Responsibilities will include the following.
• Driving the company’s usability evaluation efforts, including conducting usability tests and performing heuristic analyses.
• Analyzing and translating usability evaluation outcomes into design improvements.
• Providing prioritized feedback from usability evaluations.
• Meeting directly with users to understand their goals and needs.
• Working with product management to translate user goals into product requirements.
• Defining corporate test protocols.
• Partnering with marketing to create and revise user profiles and personas.
• Working with outside firms, when necessary, to conduct usability evaluations.
• Working with designers and product management to establish methods for measuring the quality of designs.
The successful candidate will have experience with many of the following.
• At least two years of on-the-job experience.
• Confidence in his/her skills and the demonstrated ability to work independently and as member of a team.
• History of working on multiple projects at once.
• Comfort in working with project managers to create project plans.
• Excellent written and verbal communication skills.
• Experience conducting user research, understanding user goals, and creating personas.
• Ability to perform statistical analyses.
• Demonstrated history of planning and executing usability evaluations.
• Experience evaluating and designing web-based software.
• Ability to present results from usability evaluations to diverse audiences, consisting of executives, managers and individual contributors in product management, designers, engineering, marketing, sales, and customer support.
Salary commensurate with experience. Excellent benefits are provided including health care coverage, a 401(k) plan, a Flexible Spending Account, free sodas, foosball, ping pong, company activities, an entrepreneurial and creative environment, and being part of a rockstar team that acts like a family.
If you are interested and/or would like more information, please send resume with cover letter to jobs@icontact.com. If we determine you to be a qualified candidate we may send a questionnaire or contact you to schedule either an in-person interview or teleconference interview. Additional information on the company and software can be found at www.icontact.com.
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