August 2004 contents
People are increasingly relying on web channels to check on their billing
relationship with companies, but not all billing applications present
information that’s easy to navigate and action. Based on recent
work on an eBill application, this article discusses the issues and findings
to consider when presenting online billing information.
by Daniel Szuc and Gerry Gaffney
As usability professionals,
how often do we consider our own audience, the people we need to make
our recommendations happen? Does one set of documentation meet the needs
of all members of an interdisciplinary team? Probably not. This article
looks at the different audiences for documentation and how one company
meets their needs.
by Frederick Beecher
to Balloon Help
Can beauty be found in a humble software usability feature? It certainly
can, when the feature elegantly supports both novice and experienced users.
You may smile, but it can be argued that Balloon Help is not only one
of the most ubiquitous implementations of modern technological performance
support but it is also one of the most underappreciated.
by Thomas B. Cavanagh
and programming languages for creating interactive prototypes
The first in a series of articles exploring the ways practioners go about
making effective prototypes. This article presents just one method - the
by Amanda Nance
UPA News and Projects
and Usability Projects: How You can Participate
It's an election year in the US. If you are interested in the usability
of voting systems, there are many ways to get involved: helping collect
sample ballots, as a consultant to elections officials, as a poll worker,
joining the Verified Voting TechWatch program.
by Josephine Scott
would anyone want to be on the UPA Board of Directors?
Are you thinking about running for the UPA Board of Directors? This article
looks at some reasons why people join nonprofit boards, and explains what's
involved in serving on the UPA board.
by Richard Bellaver, Nominations Committee Chair
During the spring the UPA surveyed
a small random sample of the membership via phone, asking why they joined
UPA, what benefits they derive from UPA membership, how we could increase
the value of their UPA membership, and other questions. Find out what
by Paul Sherman, Director of Chapters
Leaders Share Experiences
A recap of the first annual UPA leadership day
Post Conference site
Go directly to the UPA Post Conference site. This year is bigger than
last. Go there to remind yourself of what you learned from the speakers,
peruse the results of the Idea Markets, and look over the materials we've
collected so far.
in the Enterprise
Join this UPA project to identify the independent factors which contribute
to the "user-centeredness" of an organization, and measure its impact
on business performance.
Events and Calls for Participation
2005 Call for Participation
If it's not posted by the time
you read this, it will be soon. And mark your calendars for June 27 -
July 2, 2005 in lovely Montreal.
NIST Industry Usability Reporting Project Workshop
The NIST IUSR Project created the Common Industry Format (CIF) for reporting
on summative testing. The goal of this workshop is to define and clarify
types of usability testing and reporting techniques, as they are used
for different goals during the requirements, design and development life
cycle, and to identify best practices in communicating test results.
Content Accessibility Guidelines 2.0 By W3C
"The Web Content Accessibility Guidelines (WCAG) Working Group has
released an updated Working Draft for the Web Content Accessibility
Guidelines 2.0, Version 2.0. This draft widens the range of technologies
covered and simplifies wording. Review comments are welcome and should
be sent to: email@example.com.