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Card Sort Analysis Best Practices

Carol Righi, Janice James, Michael Beasley, Donald L. Day, Jean E. Fox, Jennifer Gieber, Chris Howe, and Laconya Ruby

Journal of Usability Studies, Volume 8, Issue 3, May 2013, pp. 69 - 89

Article Contents


Collect the Data

Although collecting the data is not the focus of this article, the manner in which the data is collected can have an impact on how it is analyzed. Therefore, we will briefly cover the two most common methods for gathering data and discuss the analysis implications of each.

The first consideration is whether you conducted a closed card sort or an open card sort. A closed card sort asks participants to sort content into predetermined categories whereas an open card sort allows participants to sort and categorize content into their own categories and label those categories. This article is based on an open card sort having been conducted.

Second, you may have gathered the data in an unmoderated or moderated fashion. And, third you could have conducted either an online/remote or in-person study to gather your data.

Although there are several variations and combinations of these approaches, the most common (in our experience) are open, moderated/in-person, using physical cards, and unmoderated/remote, using an online tool. The example we focus on in this article is based on the latter. However, we will also briefly describe the former approach.

Moderated/In-Person Card Sorting Using Physical Cards

Moderated/in-person card sorting allows you to watch a participant while they are actively performing the card sort. You can observe the extent of the participant’s ease and confidence as they sort the cards in real time. A participant may move cards they are unsure about to the back of the stack, while placing easy-to-sort terms (cards) into their respective buckets. Each of these data points is a clue to the strength of the categories participants create.

Moderated/in-person card sorting also allows you to ask participants to think aloud as they are sorting. A think-aloud protocol provides qualitative insight into a participant’s thought processes as they rationalize the more complex categories or category labels. It also gives you insights into the words they use to describe the categories.

At the end of the moderated session, you can hold a debriefing, where you can gather any additional feedback the participant might have and gain further insight into why an item was sorted into a particular category. All of this information tells you which categories and labels immediately make sense and which ones are potentially more confusing, providing important inputs to the design of the IA.

You could also videotape a moderated/in-person card sort if you think additional team members would benefit from watching the session at a later time. After conducting a moderated/in-person card sort, you would then typically create a data matrix for each participant in spreadsheet software like Excel. The matrix is used to show the categories and the cards placed under them. This spreadsheet will become the format within which you will analyze the data.

Unmoderated/Remote Card Sorting Using an Online Tool

Unmoderated/remote card sorts use online card sorting tools that provide an electronic data set of categories and the cards placed under them. Most automated tools currently allow participants to create only one level of grouping. However, later in the paper we discuss how you can make sub-grouping decisions that are driven by the strength of the association of the cards within their categories.

Unmoderated/remote card sorting also allows you to gather data from a much larger number of participants for the same effort as moderated/in-person sorting (unless of course you’re compensating each participant). Having a large “n” provides a measure of statistical validity not provided by small “n” research. Unmoderated/remote card sorting also makes it easier and less costly to reach a broader, more geographical diverse base of users. It is generally easier to analyze data that have been collected by an online tool. Online tools create the data tables and diagrams you will need for your analysis. If you use physical cards, you will have to create these tables and diagrams yourself1.


1Tools such as SynCaps (http://www.syntagm.co.uk/design/syncapsv2.shtml) can be used to create index cards with bar codes, making it easy to later scan in your results, thus enabling an online tool to create the necessary analysis files.

 

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