Reverse Engineering of Content to Find Usability Problems: A Healthcare Case Study

Shadi Ghajar-Khosravi, Flora Wan, Samir Gupta, and Mark Chignell

Journal of Usability Studies, Volume 8, Issue 1, November 2012, pp. 16 - 28

Article Contents

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About the Authors

Shadi Ghajar-Khosravi

Shadi Ghajar-Khosravi is currently a PhD student in the Human Factors Engineering program at the Mechanical and Industrial Engineering department of University of Toronto. She is interested in the design and analysis of information systems including recommender systems from a user-centered perspective.

 

Flora Wan

Flora Wan was a MASc graduate in the Human Factors Engineering program at the University of Toronto in 2009. She is currently working as an Assistive Technology Consultant at Holland Bloorview Kids Rehabilitation Hospital and has an interest in healthcare and rehabilitation engineering research.

 

Samir Guptua

Samir Guptua is an associate scientist at the Li Ka Shing Knowledge Institute of St. Michael’s Hospital and assistant professor in the Department of Medicine at the University of Toronto. His main research interests are in rare lung diseases and knowledge translation. He is Vice-Chair of the Canadian Respiratory Guidelines Committee.

 

Mark Chignell

Mark Chignell is Professor of Mechanical and Industrial Engineering at the University of Toronto and Director of the Interactive Media Laboratory. He is a visiting scientist at the IBM Centre for Advanced Studies and at Keio University. His research is concerned with augmenting human capability through innovative user interface design.