Program and Downloads
Many types of professionals touch the user experience of a product. Marketing specialists, graphic designers, computer scientists, business analysts, psychologists, information architects, technical writers and others bring valuable perspectives to usability and user experience. UPA 2008 invites you to share perspectives and learn from the experiences of other practitioners.
The conference proceedings are available for sale in the UPA Store.
- Workshops
- Tutorials
- Experienced Practitioners Program
- e-Government Program
- Presentations
- Photos from the conference on Flickr (tag: upa2008)
Workshops
- Exploring Best Practices in Longitudinal Usability Studies - Courage, Rosenbaum, Jain
- Managing a Corporate User Experience Group - Rettger
- Supporting Design by Non-Designers - Kidd, Lymneos
- Models of Healthcare Consumers' User Experience - Quesenbery, Mylks
- Managing a User Experience Consultancy - Bloomer
Tutorials
- Applied Design Principles for Rich Web Interactions - Walser, Degler, Chadwick-Dias, Bergel
- Harnessing Customer Creativity and Engaging Customers and Clients with Innovation Games - Frishberg
- Design Patterns for Web Applications - Vora
- Remote Usability Testing - Horst
- The 3x3: A Unique Approach to Design Ideation - Schwendeman, Righi, Meissner, Mitropoulos-Rundus
- Post-its and Affinities: Low-Tech Tools for High-Impact Results - Rettger
- Making Memorable Video Clips When you Aren't a Videographer - Hudson, Wood
- Card-Sorting and Cluster Analysis for Information Architecture Design - Dong, Righi, James, Wood
- Label Placement in Forms (and Other Time-Consuming Forms Controversies) - Jarrett
- Accelerator Workshops: How Rapid Facilitation Gets Things Done in Days Instead of Weeks - Shek, Smith
- Skills and Strategies for Dealing with Key Issues in International Field Research - Siegel, Dray
- Effectively
Recruiting Users as Participants in Usability Research
(6,954k pdf) - Sova, Chisnell - A UX Professional's Crash Course in Agile Software Development - Patton
- Interaction Design Studio - Morris
- Combining the Qual. and the Quant. in Web 2.0 - Campbell, Bomphrey
- Usability Metrics 101: An Introduction on How to Collect, Analyze, and Present Usability Data - Albert, Tullis
- Usability Testing Boot Camp - Downey, Rauch
- Design Essentials for Non-Designers: Methods for Creating Innovative User Interfaces - Schrag, Hooper
- Understanding Users Through Fieldwork: An In-Depth Primer - Dray, Siegel
- Back to the Future: The Next Wave of UI Design - Bloomer, Morris
Experienced Practitioner Program
- Market and Sell It: How to Win Work as a Usability Consultant - Mankelow, Schumacher
- Make Yourself Heard! Selling User Experience in Your Organization - Sherman, Szuc, Rhodes
- What Museums Can Teach Us about Usable Design: An Interactive Experience - Carliner
- You Won the Contract/You Granted the Contract ... Now What Happens? - Lang, Hirning
- EP Town Meeting - Wilson
e-Government Program
- Panel:
e-Government Usability in U.S. Federal Government: Perspectives on
Past Progress, Current Status, and Future Challenges (288k) - Horst, Laskowski, Koyani, Burton, Bosley, Wheeler
- Panel: Government Usability Around the World - Rourke
- Using Quick Personas in Government Projects: Good Idea or Too Risky? - Jarrett
- Herding Cats: Consensus Building in Federal Government Environments - Rendel, Gallagher
- What is Needed to Help Usability Professionals Better Integrate Accessibility Throughout the Design Process? - Henry
- How Can Personalization Improve the Usability of Government Websites and Online Services? - Alexandrova
- How Do You Determine Whether Your Content is Readable? - Colter
- Iterative Usability Testing is Successful - Robers, Tafoya, Martinez
- Breaking Down the Silos: When Government Teams with Private Industry to Optimize the User Experience - Wolfe
- Using Web Analytics to Improve User Experience - Wilfert
- Usability Testing to Improve High-Volume Web Surveys - Anderson, O'Neill
- Making Government User-Centered: Managing UCD Projects to Promote Change - Rose, Boyd
- Modeling Usability, Inoperability, and Harmonization: The New Section 508 - Paciello
Idea Markets
- What
strategy would you use to integrate look and feel throughout a product
line that has been impacted by acquisitions? (43k doc) - VanDyke
- What
are the challenges and rewards of conducting moderated remote usability
studies to reach out to more users in more places? (57k doc) - Anschuetz
- Usagility:
How to fit usability into scrum? (21k doc)
Presentations
Wednesday
- Keynote: How Innovation Works - Bilson
- Accessibility In A Post-Guideline Era: A Process Driven Approach To Access For All - Howell
- Winning at the Politics of Usability - Sorflaten, Sauro, Rawlins, Chadwick, Broch
- How UCD Can Provide Leadership Skills for Complex Projects: A 4-Day Plan - Laugero
- Innovations in Visual Information Design and Multi-Ethnic Usability Testing: How to Create Better Products and Bigger Profits - Hofmann
- Interdisciplinary Usability: Take the Next Step to Persuasive Design - Gerrol, Dasmahapatra, Snedaker
- Institutionalizing User Experience: A Consulting Challenge - Wells
- Moving
Users' Cheese: Designing a New Navigation System For an Old Desktop
Software Product (5,995k pdf) - Sherman, Swint
- Beyond Shrink-Wrap and Sites: Integrating Usability into Hardware Products - Aurelio
- Visual Design and the User Experience: Keys to the Partnership - Almquist, Sill
- The
Future of Web Analytics: Capturing Large-Scale Web User Behavior (2,021k) - Chambers, Horst
- Hiding a Paradigm Shift: Maintaining Task Simplicity in a Self-Service Application - Conklin, Armstead
- Ergonomics & Accessibility:
WCAG 1.0 Checkpoints Illustrated by Bastien-Scapin's Ergonomics Criteria (2,159k pps)- Nunez, Boudreau
- Working with Immigrant and Trans-National Users - Sapienza
- Using User-Diaries to Identify Market Gaps - Howard
- Using On-site Surveys and Web Analytics with Personas to Inform Business Strategy and Design - Harter
- How to Manage a User Experience Team (Without Losing Your Mind!) - Alcorn
- Spider Controls: A New Paradigm for the Display and Management of Computer Controls - Driskell
- Designing for Cognitive Disabilities - Walser, Quesenbery
- International Testing: A Multidisciplinary Approach - Malhotra, Goyal, Kim
- Revising a Homepage: Applying Usability Methods that Guarantee Success - Bailey, Wolfman, Nall
- Future of the UX Industry: Niche or Not? - Sherman, Kantrovich, Dray, Seiden, Hoffman
- Subjective Ratings of Usability: Reliable or Ridiculous? - Karn, Little, Nelson, Sauro, Kirakowski, Albert, Norman
- Search is Now Normal Behavior. What Do We Do About That? - Quesenbery, Jarrett
- Usability and Organizational Strategies - Reilly, Baker
- Usability Performance Benchmarks for Voting Systems - Laskowski, Killam
- They Want My What?! Overcoming User Reluctance to Providing Personal Information in Online Transactions - Benker, Kaiser
Thursday
- Who are We Designing For? The Generational Dilemma - Weinschenk
- The State of Web Site User Experience - Mitropoulos-Rundus, Johnson, Campbell, Bodine, Hoffmann
- 10 Strategies for Negotiating the Politics of Holistic Design - Almquist, Whelan, Mason
- How New Web Accessibility Standards Impact User Experience Design - Henry
- Beyond Words: Strategies for Designing Good Questionnaires - Fox, Fricker
- Applied Card Sorting: A Case Study in e-Commerce Taxonomy Research - Illmensee
- Future Interfaces: Latest in Semantic Web User Interaction - Degler
- Beyond Web2.0 Skins and Mashups: The More Abstract, Intrinsic Expectations of Our Younger User Base - Hofmann
- Discount
Testing by Amateurs: Threat or Menace? (1,314k ppt) Listen to the session (mp3) - Krug, Bias, Barnum
- International User Research in the Product Development Cycle - Zhou, Prakhantree, Farrington
- Bringing it All Together: The Answer is A and B - Hernandez, Scott, Wright
- Designing a Successful Eye-Tracking Usability Study Step-By-Step - Schall, Washington
- Moving from Usability Oblivion to a Thriving Offshore Usability Practice - Iyengar, Chabukswar
- From
Mainframe with Less Pain: Updating the Face of Legacy Applications (400k ppt) - Ormsby
- Making Emotions Work for You - de los Reyes, Wixon
- Teach Your Software Developers This Ideation-Design Process to Reduce Your Usability Work Downstream - Ryckborst
- Communication
Techniques for Interviewing Expert Users (2,688k ppt) - Steinberg
- Elevating Usability in a Large Organization: A Successful Case Study - Linton, Frank
- Beyond Card Sorting: Methodologies for Reorganizing a Large Informational Site Run Amok - Hawley
- When There's Too Many Choices - Dunsker
- A Tortured Tale of Personas in the Real World - Etgen, Burton, O'Keefe
- Communicative Approach to Designing User Experience - Chiu
- Rich Man's Problems: Beyond Selling Usability - Kelkar, Braun, Hudson, Mistry, Vakhariya, Wood
- Use Error Hazards from a Popular Emergency Department Information System - Fairbanks
- Design Research in Developing Countries: Creative Applications for Mobile Phones - Rose
- Voice Interfaces in Art: An Experimentation with Web Open Standards as a Model to Increase Web Accessibility and Digital Inclusion - Cruz Gabriel
- Using Instant Messaging to Usability Test an API - Cobleigh
- The Brand vs. Usability Face-off - Yesko
- A Portfolio of Brainstorming Techniques: From the Nominal Group Technique to the Lotus Blossom Approach - Cueva, Wilson
- How to Break Consistency for Glory & Riches - Rhyne
- User Experience in China: A Market Snaphot of the Present and a Look Ahead - Huang
- Planning User-Centered Evaluations for Interactive Information Visualizations - Choong, O'Connell
- A Practitioner's Guide to the Modified-Delphi Card Sort - Paul
- Knock Them Dead Blindfolded - Li, Baillie
- Participatory Design at a Distance - Smith
- The German UPA Chapter and the UX Market: Small Country, Many Members: How Typical German Is That? - Brau
- The Pushed-RITE Method: A hybrid approach for pushing Rapid Iterative Testing and Evaluation to its practical limit - Schwarz
- Kiosk User Experience: What makes or breaks it - Serediak, McClennan, Cox
- Contextual Card Sorting (or "FirstClick" Testing): A New Methodology for Validating Information Architectures - Wolfson, Bailey, Nall, Koyani
- Making Method Work for You: How Remote Contextual Inquiry Got Us Up-Close with Users - Rosenhan, Markel
- Workshop Highlights - Conte
- Hiring and Retaining Talent in a Hot Market: Best Practices for User Experience Employers - Courage, Federoff, Williams, Kincaid, Braun
Friday
- The
Evil UI Designer: How to Really Confound and Annoy Users (4,040k pdf) - Johnson
- Designing
Visually: The Holistic Solution (13,162 pps) - Sova, Krueger
- So You Want To Be A Rockstar (Usability Expert), 2.0 - Marcus, Brown, James, Meads, Simonelli
- The Impact of Agile on UCD: Mixed Messages from a Before and After Survey - Barnum, Dayton
- Practical Eyetracking - Ross, Nuschke
- Managing International Research Vendors - Biesterfeldt
- Moving the UA into the UI: Best Practices for User Assistance - Houser
- Closing Plenary: Ethnographic Research: Bringing You Face-to-Face with Customers in Natural Environments - Berke